Privacy Policy

Altrion Projects (“we”, “us” or “our”) respects your privacy and is committed to protecting personal data provided to us. This Privacy Policy applies to personal data collected through our website, enquiry forms, email, phone calls, WhatsApp messages and other related contact channels.

1. Personal data we may collect

Depending on how you interact with us, we may collect personal data such as:

• Name
• Phone number / WhatsApp number
• Email address
• Property type
• Project scope, site details, timeline and enquiry content
• Photos, videos, documents or drawings you choose to send us
• Other information you voluntarily provide when contacting us

2. Purpose of collection, use and disclosure

We may collect, use and disclose your personal data for purposes including:

• Responding to enquiries and communicating with you
• Reviewing project requirements and preparing quotations or proposals
• Arranging site visits, consultations or follow-up discussions
• Providing renovation, painting, flooring, anti-mould treatment, interior works or related services
• Managing customer service, project coordination and administrative matters
• Maintaining internal business records
• Complying with legal or regulatory requirements

3. Consent

By submitting your information to us, contacting us, or voluntarily providing personal data for an enquiry or service request, you acknowledge that we may collect, use and disclose your personal data for the purposes described in this Privacy Policy.

If you do not want us to use your personal data for a particular purpose, please let us know before or at the time you provide the information where reasonably possible.

4. Disclosure of personal data

We do not sell your personal data. We may disclose personal data where reasonably necessary to:

• Our employees, representatives or subcontractors involved in reviewing or carrying out your requested works
• Service providers who support our business operations, such as website, form, email or analytics services
• Professional advisers where required
• Regulators, authorities or other parties where disclosure is required or permitted by law

5. Accuracy of information

Please provide complete and accurate information, and let us know if your contact details or enquiry details change so we can keep our records reasonably up to date.

6. Protection of personal data

We take reasonable steps to protect personal data in our possession or control from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

7. Retention of personal data

We may retain personal data for as long as it is reasonably required for the business or legal purposes for which it was collected, or as otherwise required or permitted by applicable law.

8. Cookies, analytics and website data

Our website may use cookies or similar technologies to support core website functionality and, where enabled, analytics or performance measurement. These tools may collect technical information such as browser type, device information, IP address, pages visited and usage patterns.

You may adjust your browser settings to manage cookies, although some website features may not function properly if cookies are disabled.

9. Third-party links

Our website may contain links to third-party platforms or websites, including WhatsApp and other external services. We are not responsible for the privacy practices or content of those third-party sites, and you should review their privacy notices separately.

10. Access, correction and withdrawal requests

If you would like to request access to personal data we hold about you, request a correction, or withdraw your consent to our use of your personal data, please contact us using the details below. We may need to verify your identity before processing your request.

11. Contact for privacy matters

For privacy-related enquiries, requests or complaints, please contact:

• Altrion Projects
• Email: altrionprojects@gmail.com
• Phone / WhatsApp: +65 8788 2813

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with the revised “Last updated” date.